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Waiting for Proof of ID

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9 comments

  • Гончаров Николай

    They want a photo with a passport or other document. They believe that the attacker, having taken possession of someone else's bank card, will not be able to provide a photo of the document. What the attacker does by capturing personal data, they do not care. My safety is my concern and concern of my bank. Why are they climbing into this system?

    2
  • Gaspar

    It happened to me also. They manually check it and after that you can download it.

    Just use Paypal next time - this is automated process. No need to wait so long.

    0
  • Gogo Meng

    My order 926180 has the same issue.

     I'm waiting a long time. Help!

    0
  • Ekaterina Mochalova

    My issue was solved in 4 days - 2 of which were weekends

    0
  • Shawn Fernando

    Having the same issues with OrderID 950158

    0
  • Shawn Fernando

    What you need to do it, send a request to support https://support.opencart.com/hc/en-us/requests they will do the needful to complete the order. 

    To avoid this happening in the future purchases, send them "proof id such as utility bill, driving licence, photo id, we will put your email to our safe list."

    0
  • ryan danar

    what the mean ?

    Waiting for Proof of ID

    I HAVE ALREADY PAID with paypall

    OrderID  950697

     

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  • Shawn Fernando

    Buddy, OpenCart has a fraud detection system which runs during weekdays. 

    Ryan send a request to https://support.opencart.com/hc/en-us/requests mentioning your order ID and ask them to add you to there safe list. They will change your order status from "Waiting for Proof of ID" to "Complete".

    To avoid this from happening in the future, they will ask you to provide proof id such as utility bill, driving licence, photo id, we will put your email to our safe list. Just send it to them and you will be good to go for any future purchases you make. 

    Hope this helps.

    0
  • asdf gh

    Same issue today  i faced unable to download please solve this urgently Waiting for Proof of ID

    0

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