i got charged for an extension and didn´t recieve it? any clues?

Live One

• December 02, 2020 22:51

hi there! i opened a ticket on OC support for a extension i bought i haven´t recieved it, i paid it witth my bank card and is asking liek "proof of ID" i don´t know what bs? they charged 24€ from my card and i haven´t recieved any extension, i´m afraid to be waiting without any extension :( 

 

i ordered this: https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=32684&filter_member=NetGon

for my parts website i hope i get quick reply!

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  underr

  • December 02, 2020 22:59

  Hi,

  as OpenCart is selling digital goods, they will need to protect their sellers from fraudulent purchases. The orders are flagged up by fraud prevention system, and it will usually take one business day or less for them to verify your order. Write to OpenCart if your order is assigned the "Waiting for Proof of ID" status.

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  Live One

  • December 02, 2020 23:02

  hey man! i saw some life here hahahaha, i thought it was a ghost software i´ve been using 6 months.... first time i purchased bcoz i´m doing final site but scared of scams....i´ve sent a bunch of emails to them i saw i´m sending emails to HK so probably recieve reply tomorrow....

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  underr

  • December 02, 2020 23:13

  Hey,

  don't worry, they respond, but usually in 1-2 days. As i understand "Waiting for Proof of ID" appears only if you pay via card.

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